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Faq

Ordering through our website is quick and easy; you can upload and approve your artwork instantaneously, re-order previous orders at the touch of a button and keep track of all your invoices through your online account.

1. Just follow the steps below to get started!
2. Select the product you want from the ‘All Products’ menu
3. Choose the options and quantity you require and then click ‘Add to Basket’
4. Once you’ve added all the products you need for your order, click on the basket icon at the top of the page and then click ‘Go to Basket’
5. Next you need to upload your artwork and approve the proofs (Don’t’ worry if your artwork isn’t quite ready - you can checkout and then upload it in your account area afterwards or email it to info@vannam.co.uk)
6. Select your preferred delivery option and then proceed to payment

Boom - you’re done! Sit back and relax – if you ordered and approved your artwork before 5pm your order will be with you in two business days

Please bear in mind though that if you are sending in your artwork via email this can delay your order by up to 24 hours, although usually it’s not that long.

The quickest and easiest way for you to send us your artwork is to upload it in the Basket. If your artwork isn’t quite ready yet, you can upload artwork in your account area or email it to us after placing the order.

If you do choose to email your artwork to us, simply place the order online without uploading artwork, then once you have your reference number (this will look like ‘web1234567’), email your artwork to info@vannam.co.uk with the reference number and we will email you back a proof for your approval – please note that as this is a manual process it can take up to 24 hours before your proofs are sent to you (although usually it’s not that long at all!); rest assured you’ll receive your proofs as soon as possible.

Please also bear in mind that you will need to approve your proof before 5pm on the day it is sent to you, otherwise this could delay your order being despatched by up to 24 hours.

If you have not yet approved the artwork on your order you can add additional items to the order if you wish. Just call us on 020 3475 0365‬ and one of our super friendly customer service team will be happy to help you.

The cut off time is 5pm every working day. If your order is made and the artwork is approved before then, it will be dispatched the very next working day for delivery the working day after that. (2 working days for extended areas

You will receive your order in 2 working days as long as the order was made and artwork approved before 7pm Monday to Friday.

So, if you order and approve your artwork before 5pm on Monday you will receive your amazing printing on Wednesday – you lucky thing!

If you live in an extended area (listed in the delivery section), this will take an extra working day.

Unfortunately, once your artwork has been approved we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.

Please bear this in mind when you are checking your proof, if you have any questions feel free to give us a call or send us an email before you approve the proof!

We accept all major credit and debit cards or alternatively you can use PayPal to save having to type your details in!

   © 2018 Vannam.